We're so excited to welcome you as a client, and we aim to make booking and managing your appointments as smooth as possible. When booking online or by phone, we’ll ask for a credit card to secure your spot. To ensure you stay updated, please check that your text and email notifications are enabled when booking online. For the best availability, we recommend booking your appointments in advance, and you can always add yourself to our waitlist if needed.

As a courtesy to all our clients, we have a policy for last-minute cancellations, no-shows, and missed confirmations. To avoid any inconvenience and to help other clients book available spots, we kindly ask for at least 48 hours’ notice if you need to cancel or reschedule. You’ll receive a confirmation 48 hours before your appointment—just a quick tap to confirm is all it takes!

We understand that life happens, and we’ll do our best to accommodate you. If you're running late, give us a quick call! If you're more than 15 minutes late, though, we may not be able to provide the service, and the deposit may be forfeited.

Thank you for your understanding, and we can’t wait to see you soon!

We want to make sure you feel fully informed and comfortable with your procedure, which is why we offer complimentary 15-minute consultations. Just a friendly reminder that our time is valuable too. If you miss your consultation without notice, a $50 fee will apply to cover the time reserved for you. We appreciate your understanding!

For NEW clients interested in Permanent Makeup services, we require a $100 non-refundable booking deposit to secure your appointment. In the event of a no-show, an additional $50 fee will be added to the deposit. Please note that these appointments typically take 2 hours or more, and sudden cancellations have a significant impact. We truly appreciate your understanding and cooperation.

If you've had previous permanent makeup done elsewhere or have skin concerns affecting the treatment area, we recommend scheduling a consultation or reaching out to our studio before booking your full appointment. This helps us ensure we can provide you with the best service possible. If a full appointment is booked without a prior consultation and we're unable to proceed due to previous work or skin issues, we reserve the right to decline service, and the deposit will be non-refundable.

Gift cards are a wonderful way to show someone you care. Once redeemed, you'll have 12 months to use any remaining balance.

We want you to enjoy your gift card at your convenience, but please treat it like cash. If it's lost or stolen, unfortunately, we can't replace it.

Our gift cards are exclusively for use at our studio and can't be redeemed for cash, reloaded, returned, or transferred to a new gift card.

You can choose between an electronic gift card, which you can email or print instantly, or a physical gift card available for purchase at our studio. 

Discounted Gift Cards cannot be combined with any other promotional discounts or special offers.

To ensure a safe and comfortable environment for everyone, only clients receiving services will be allowed beyond the waiting area. For clients under 18, a parent or guardian must be present to sign the release form and remain with them during the entire consultation. While we understand that children may be curious, due to safety and limited space, we kindly ask that children remain in the waiting area. If you arrive with children who need supervision and don't have someone to assist, we may have to reschedule your service. 

We accept cash and all major credit cards as payments. There are no refunds or exchanges through Dermaluxe Spa. All sales are final and pricing is non-negotiable.