FAQ
Frequently Asked Questions
We’ve put together helpful answers to common questions about our policies and permanent makeup services. Our goal is to make everything as clear and simple as possible. If you still have questions, feel free to reach out. We’re happy to help and look forward to welcoming you to Dermaluxe Spa.
Permanent Makeup
Is a permanent makeup consultation required?
Important Information for New Permanent Makeup Clients
We require all new permanent makeup clients to upload clear photos when booking online, or email them to contact@dermaluxespa.com within 24 hours. This helps us assess your eligibility and ensure the best results. If photos are not submitted in time, your appointment request may be denied.
If you’ve had permanent makeup done by another artist, an in-person consultation is required before booking. This allows us to evaluate the existing work and determine whether we can proceed safely and effectively.
Please note: If you arrive for your appointment and we’re unable to proceed due to previous work or contraindications—and you did not schedule a prior consultation—your deposit will be forfeited, and a $50 fee will apply.
We look forward to helping you feel confident and cared for every step of the way at Dermaluxe Spa.
What should I expect before my permanent makeup appointment?
BROWS:
Avoid plucking, waxing, or tweezing your brows.
Do not use dye, bleach, or semi-permanent gels that stain the skin in the brow area.
Refrain from taking Aspirin, Fish Oil, Niacin, Vitamin E, or Ibuprofen 48–72 hours before your procedure.
Avoid alcohol and caffeine for at least 48 hours prior to your appointment.
If you’re on anticoagulant medication, you’ll need a doctor’s permission to stop it for at least 5 days before your appointment.
Stay well-hydrated the day before your procedure.
Schedule Botox, Dysport, or Xeomin two weeks before or after the procedure.
No chemical peels or laser treatments for six weeks prior.
Discontinue prescription retinoid creams two weeks before.
Avoid tanning or sun exposure for two weeks before and after the procedure.
EYELINER:
No lash extensions or strips at least one week before appointment
No lash serums for 1 month
Do not wear your contact lenses (clean contacts can be worn 72 hours after the procedure)
Bring eye glasses with you if you wear contacts
Consider asking your primary health care physician for a Valium, if you think there will be a lot of nervousness or eye twitching during the procedure
Purchase new mascara to use after your eyeliner procedure to avoid any infections
Lubricating eye drops (If dry eye occurs use for 3 days after procedure, if necessary)
LIPS:
No lip injections/fillers in the past 6 weeks
Drink plenty of water
Bring your favorite lipstick and/or lip liner with you (for color reference)
If you are prone to cold sores/fever blisters, you must get an antiviral prescription from your primary care physician. Start taking it 2 days before the procedure and bring proof of your prescription on the day of your appointment. No exceptions.
Please ensure your lips are well-moisturized and not excessively dry (peeling) before your appointment. If you are experiencing these issues, please contact us to reschedule.
What should I expect after my appointment?
Healing varies depending on the individual and the area treated. Following the aftercare instructions provided to you on the day of your appointment is essential for optimal healing.
During the first 10 days of healing after getting permanent makeup, it’s important to avoid the following:
Touching the Area: Avoid touching the treated area with your hands to prevent infection.
Picking or Scratching: Do not pick, scratch, or rub the scabs or flakes.
Water Exposure: Keep the area dry; avoid swimming, hot tubs, saunas, and long showers.
Sweating: Minimize activities that cause heavy sweating, such as intense workouts, as sweat can interfere with healing.
Makeup: Avoid applying makeup on or near the treated area to prevent contamination and irritation.
Skincare Products: Refrain from using creams, lotions, exfoliants, or other skincare products on the treated area unless recommended by your artist.
Sun Exposure: Protect the area from direct sunlight and avoid tanning beds, as UV rays can cause fading and irritation.
Sleeping on the Face: Try not to sleep on your face to prevent rubbing and pressure on the treated area.
Alcohol and Caffeine: Limit alcohol and caffeine consumption, as they can thin the blood and delay the healing process.
Facial Treatments: Avoid facials, chemical peels, laser treatments, and other cosmetic procedures that could affect the treated area.
How long does the permanent makeup procedure take?
The duration varies depending on the area being treated and the complexity of the design. Typically, a session can last anywhere from 1 to 3 hours.
How long does permanent makeup last?
Permanent makeup is a wonderful way to enhance your natural beauty, and it’s designed to last for a good while. Typically, it can last anywhere from 1 to 3 years, and often even longer, depending on factors such as your skin type, aftercare routine, and lifestyle habits.
Individuals with oily skin may find that the pigments fade faster. Similarly, those who engage in activities that cause excessive sweating, such as hot yoga, swimming, or sun exposure, may also notice quicker fading. On the other hand, individuals with normal to dry skin may find that the pigments last longer. Additionally, people who take good care of their skin by avoiding exfoliants and acids around the brow area that may cause fading, may also find that the results last longer.
Are touch-ups necessary for permanent makeup?
Yes, touch-ups are often necessary for permanent makeup. The initial application may not achieve the desired color intensity, so a touch-up helps fine-tune the pigment. Some areas may fade more quickly than others, and a touch-up ensures even color distribution. Adjustments may also be needed to perfect the shape and symmetry. Additionally, touch-ups help maintain the appearance over time, as all permanent makeup gradually fades. We recommend a touch-up within 6-8 weeks after the initial procedure, with maintenance touch-ups every 1-2 years depending on the individual’s skin type and lifestyle. We suggest waiting as long as possible between appointments to maintain the integrity and health of the skin.
Why choose Dermaluxe Spa for permanent makeup?
Dermaluxe Spa is state licensed and widely respected throughout the Houston area. Voted Best of the Best Brow Studio 3 years in a row by the Houston Chronicle and with over 500 five-star reviews, our artists has extensive knowledge and numerous certifications specializing in all aspects of permanent makeup. We believe our clients deserve exceptional work at a reasonable price.
Certifications & Licenses
We are proud to hold multiple certifications and licenses that reflect our commitment to safety, advanced training, and industry expertise:
Texas Cosmetology License
Texas State Health Department Tattoo License
The American Academy of Micropigmentation – Permanent Makeup
The Sauler Institute of Tattooing – Penn Medicine
Nano Brows Certification
Phi Brows Microblading
Phi Powder Brows
Phi Contour
Phi Removal
Texas Laser & Aesthetics Certification
Policies
Booking & Cancellation Policy
We’re so excited to welcome you as a client! Our goal is to make booking and managing your appointments as smooth as possible. Please review our policies to ensure the best possible experience.
New Permanent Makeup Clients
If you’ve had permanent makeup done elsewhere or have skin concerns in the treatment area, a consultation is required before booking. This helps us determine if we can safely proceed. If a full appointment is booked without a prior consultation and we’re unable to move forward, the service may be declined and your deposit will be non-refundable.
Photos Required
We require new permanent makeup clients only to upload clear photos when booking online, or email them to contact@dermaluxespa.com within 24 hours. Failure to do so may result in denial of your appointment request.
Cancellation Window
Permanent Makeup Clients: Please cancel or reschedule at least 48 hours in advance.
All Other Services: A 24-hour notice is required.
Cancellation Fee
We understand things come up! If you cancel on the same day and we’re unable to rebook the time, a $50 fee will be charged.
No-Show Policy
If you miss your appointment without notifying us, a $50 no-show fee will apply to cover the lost time and resources.
Booking Confirmation
You’ll receive a confirmation email or text once your appointment is booked. A reminder will be sent before your appointment, and we kindly ask that you confirm—it only takes a moment.
Deposits
A $100 non-refundable deposit is required for all new permanent makeup clients only. If you cancel within the approved time frame, this deposit will go toward your service. Last-minute cancellations or no-shows will result in an additional $50 fee.
Grace Period
We offer a 15-minute grace period for late arrivals. After that, your appointment may be rescheduled or marked as a no-show.
Communication
To cancel or reschedule, please call us directly or use our online booking system.
We do not accept cancellations via social media, text, or email.
If you’re unable to reach us by phone, leave a voicemail within the cancellation window—we may be assisting another client.
Consultations
We want to make sure you feel fully informed and comfortable with your procedure, which is why we offer complimentary 15-minute consultations. Just a friendly reminder that our time is valuable too. If you miss your consultation without notice, a $50 fee will apply to cover the time reserved for you. We appreciate your understanding!
New Permanent Makeup Clients
NEW clients interested in Permanent Makeup services, we require a $100 non-refundable booking deposit to secure your appointment. In the event of a no-show, an additional $50 fee will be added to the deposit. Please note that these appointments typically take 2 hours or more, and sudden cancellations have a significant impact. We truly appreciate your understanding and cooperation.
If you’ve had previous permanent makeup done elsewhere or have skin concerns affecting the treatment area, we require scheduling a consultation or reaching out to our studio before booking your full appointment. This helps us ensure we can provide you with the best service possible. If a full appointment is booked without a prior consultation and we’re unable to proceed due to previous work or skin issues, we reserve the right to decline service, and the deposit will be non-refundable.
Gift Cards & Vouchers
Our gift cards are a perfect way to treat someone special. Once redeemed, the remaining balance is valid for 12 months. You can choose between an electronic gift card, which can be emailed or printed instantly, or a physical gift cardavailable for purchase at our studio.
Please treat your gift card like cash, as lost or stolen cards cannot be replaced. Gift cards are non-refundable, non-transferable, and cannot be redeemed for cash or reloaded. Discounted gift cards cannot be combined with other promotions or special offers.
Guests
To ensure a safe and comfortable environment for everyone, only clients receiving services will be allowed beyond the waiting area. For clients under 18, a parent or guardian must be present to sign the release form and remain with them during the entire consultation. While we understand that children may be curious, due to safety and limited space, we kindly ask that children remain in the waiting area. If you arrive with children who need supervision and don’t have someone to assist, we will have to reschedule your service.
Payments & Refunds
We accept cash and all major credit cards as payments. There are no refunds or exchanges through Dermaluxe Spa. All sales are final and pricing is non-negotiable.
We’re here to make your beauty journey as seamless and stress-free as possible. At Dermaluxe Spa, we offer complimentary consultations to ensure you feel confident and informed about your treatment options. Whether you’re considering any of our other services, our experienced team will guide you every step of the way. Ready to take the next step? Let us help you on your beauty journey — book your appointment today!
