SPA POLICIES
Please review our policies before booking your appointment.
Cancellation Policy
Cancellations and reschedules require advance notice to respect both your time and ours. NEW Permanent Makeup appointments must be canceled or rescheduled at least 72 hours in advance. These appointments typically reserve 2 to 3 hours of dedicated appointment time, making them difficult to fill on short notice. All other services require a minimum of 24 hours notice.
We understand that unexpected things can come up; however, same day cancellations that cannot be filled may result in a $50 cancellation fee for all services. For NEW Permanent Makeup appointments, this fee is in addition to any forfeited booking deposit.
Appointment Confirmation
Clients receive automated appointment notifications by email and/or text. In some cases, Dermaluxe Spa may also reach out directly by phone or text to confirm appointment details. We reserve the right to cancel or release appointment times if we are unable to reach the client or do not receive a response prior to the scheduled appointment.
No Show Policy
If you miss your appointment without notifying us, a $50 no show fee will be applied to cover the reserved time. For NEW Permanent Makeup clients, the $100 booking deposit will also be forfeited, and a new deposit will be required to schedule another appointment.
Grace Period
We offer a 15-minute grace period for late arrivals. After that, your appointment may be rescheduled or marked as a no-show.
Communication
To cancel or reschedule, please call us directly or use our online booking system. We do not accept cancellations via social media, text, or email. If you are unable to reach us by phone, please leave a voicemail within the cancellation window, as we may be assisting another client or closed.
New Permanent Makeup Clients
For NEW Permanent Makeup clients, if you have had previous work done elsewhere or have any concerns that may affect your eligibility, a consultation is required prior to booking. This allows us to determine if we can safely proceed. If a full appointment is booked without a consultation and we are unable to move forward, the service may be declined and your deposit will remain non refundable.
Clear photos are required for all NEW Permanent Makeup clients. Photos may be uploaded through the booking portal or emailed to contact@dermaluxespa.com within 24 hours of booking. Failure to provide photos may result in denial or cancellation of your appointment.
Permanent Makeup Deposits
All NEW Permanent Makeup appointments require a $100 non refundable deposit to secure the appointment. The deposit is applied toward the cost of your service when your appointment is completed.
If you cancel or reschedule with at least 72 hours notice, your deposit may be transferred to a future appointment. Cancellations or reschedules with less than 72 hours notice will result in forfeiture of the deposit, and a new $100 deposit will be required to book another appointment.
Guests and Children
To maintain a calm, safe, and professional environment, we kindly ask that only clients receiving services attend their appointments. At this time, children are not permitted in the spa.
For clients under 18, a parent or guardian must be present to sign the consent form and remain on site during the service.
If you arrive with a child and do not have supervision arranged, your appointment may need to be rescheduled.
Gift Cards & Packages
Our gift cards are a perfect way to treat someone special. Once redeemed, the remaining balance is valid for 12 months. You can choose between an electronic gift card, which can be emailed or printed instantly, or a physical gift card available for purchase at our studio.
Please treat your gift card like cash, as lost or stolen cards cannot be replaced. Gift cards are non-refundable, non-transferable, and cannot be redeemed for cash or reloaded. Discounted gift cards cannot be combined with other promotions or special offers.
Packages are non-refundable. Any unused sessions or remaining balance may be applied toward other services within the allowed time frame.
Payments & Refunds
We accept cash and all major credit cards as payments. There are no refunds or exchanges through Dermaluxe Spa. All sales are final and pricing is non-negotiable.
Treatment Eligibility
Dermaluxe Spa reserves the right to refuse service or decline treatment when a procedure is not considered a suitable candidate, when expectations are unrealistic, when prior work performed elsewhere may compromise results, or for any reason related to safety, professionalism, or the integrity of the treatment outcome.
Respectful Environment
Dermaluxe Spa is committed to maintaining a professional, respectful, and comfortable environment for all clients and staff. Inappropriate behavior, harassment, disruptive conduct, or rude and abusive communication, including over the phone, may result in refusal of service or dismissal from future appointments.
Booking Information
You can book online using our Book Now button or call us at 832 377 0030 and our team will be happy to assist you.